Phone & Text FAQs

How much does the VOIP phone cost?

When you signup as a client with Work Smarter CRM, you will be responsible for the phone costs on a pay-as-you go model. The phone costs $5.75 per month per line plus your campaign and usage costs.

Text and Phone Call Costs

These are the most common VOIP phone features used by Work Smarter CRM clients use. An additional cost sheet will be provided to clients that require it. Usage fees may includes phone # validation, call recording, and other phone activities.

Most Work Smarter CRM clients use the two-way texting for meeting reminders and notifications. The average monthly costs is $10, which is 66 to 300 texts per month. This is a reference point and may not represent your usage and costs.

What are the common features of the phone system?

Below is a list of the common features available with the Work Smarter VOIP Phone system.

• SMS - both sending / receiving
• Calls - sending / receiving
• Phone number monthly charges
• Conference, campaign, warm / cold transfers on calls
• Voicemail drops
• Twilio caller ID lookup
• Call recording
• Phone number validation

How are text messages counted?

Both the outbound and inbound messages are counted towards your usage. Any unused messages are turned into rollovers at the renewal of your billing period.

What counts as a text message?

You can send messages up to 960 characters in length however, it's good to know that every 160 characters is counted as 1 text message. A standard SMS (text message) within the US is considered 160 characters or less. This only includes alpha-numeric characters and symbols. This means if you send a message that is 161 characters, it will be counted as 2 messages per person. If you send a message that is 470 characters, it will count as 3 messages per person.

What is the difference between a SMS and MMS text message?

It is important to understand the complete and full difference between an SMS messages and an MMS message. SMS text messages are simply messages containing only alpha-numeric characters and symbols, usually containing up to 160 total characters. This may include links, phone numbers, email addresses, and regular wording.

What types of files may I text in an MMS message?

Supported file types for your pictures are: JPEG, PNG, and GIF.

How MMS messages counted towards my texting costs?

An MMS, or a picture message, is different in that you are now sending out a multimedia message. MMS messaging boosts your total character count from the standard 160 to 1,600.

MMS costs are higher than that of their SMS counterpart. An MMS message is simply just a text which includes a rich graphic, such as JPEG, PNG, or GIF. MMS messaging tends to see higher open rates and redemptions than a standard SMS message.

The costs associated with MMS tend to be higher as an industry "rule." The short and long as to why is simply because the carriers such as Verizon, AT&T, etc. charge more to mass send out MMS picture messages. Your cost will vary between 3-5 times the the number of text messages that a single text would use. This is regardless of whether or not any characters are placed into the message.